The improvement of organisational learning process with total quality management

Article English OPEN
Ana Belén Escrig-Tena;
  • Publisher: Instituto Superior de Economia e Gestão
  • Journal: volume VIII,issue 1,pages59-71
  • Subject: organisational learning | exploitation | TQM | exploration | process of learning | TQM, organizational, learning, process of learning, exploration, exploitation

The objective of this paper deals with the influence exerted by TQM on the capability to promote the process of organisational learning, as one of the competencies that the introduction of TQM helps to develop, We discuss the extent to which the critical factors of TQM... View more
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