Mapping a product-service-system delivering defence avionics availability

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Settanni, E.; Thenent, N.; Newnes, L.; Parry, G.; Goh, Y. M.;

Long-term support agreements such as availability-based contracts are often associated with the servitization of business models in such sectors as defence aerospace. In practice, there is no unambiguous way of linking availability and service outcomes from an operation... View more
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