Interplay between air passengers’ service quality, satisfaction, loyalty and loyalty programmes in South African owned airlines

Article English OPEN
Mantey, Nicholas O.; Naidoo, Vannie;
(2017)

Orientation: Delivering service quality is crucial for the continuous operation and sustainability of South African owned airlines. The term ‘South African owned airlines’ refers to six South African owned registered airlines, and is used for purpose of anonymity and co... View more
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