Queueing System with Heterogeneous Customers as a Model of a Call Centerwith a Call-Back for Lost Customers

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Dudin, Sergey; Kim, Chesoong; Dudina, Olga; Baek, Janghyun;
  • Publisher: Hindawi Publishing Corporation
  • Journal: issn: /1024-123x, eissn: 1563-5147
  • Related identifiers: doi: 10.1155/2013/983723
  • Subject: TA1-2040 | Mathematics | Engineering (General). Civil engineering (General) | QA1-939 | Article Subject

A multiserver queueing system with infinite and finite buffers, two types of customers, and two types of servers as a model of a call center with a call-back for lost customers is investigated. Type 1 customers arrive to the system according to a Markovian arrival proce... View more
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