Queueing System with Heterogeneous Customers as a Model of a Call Centerwith a Call-Back for Lost Customers

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Sergey Dudin; Chesoong Kim; Olga Dudina; Janghyun Baek;
(2013)

A multiserver queueing system with infinite and finite buffers, two types of customers, and two types of servers as a model of a call center with a call-back for lost customers is investigated. Type 1 customers arrive to the system according to a Markovian arrival proce... View more
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