publication . Conference object . 2010

Trust and Compliance Management Models in Emerging Outsourcing Environments

Pasic, Aljosa; Bareño, Juan; Gallego-Nicasio, Beatriz; Torres, Rubén; Fernandez, Daniel;
Open Access English
  • Published: 03 Nov 2010
  • Publisher: Springer
Abstract
International audience; Businesses today have more than ever a sharp focus on reducing capital and operational expenses. Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and adoption of shared service models have all increased on a global scale. This results in an emerging complexity and volatility of business relationships. As the future internet of services evolves towards dynamic "service marketplaces", where shared services are discovered, negotiated and choreographed at run-time, the new approaches to the compliance management in complex environments are needed. We argue that one of the key issues to address is trust. This paper descr...
Subjects
free text keywords: Trust, Cost Reduction, [INFO.INFO-DL]Computer Science [cs]/Digital Libraries [cs.DL], Outsourcing, Compliance, Internal Control, [ INFO.INFO-DL ] Computer Science [cs]/Digital Libraries [cs.DL]

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publication . Conference object . 2010

Trust and Compliance Management Models in Emerging Outsourcing Environments

Pasic, Aljosa; Bareño, Juan; Gallego-Nicasio, Beatriz; Torres, Rubén; Fernandez, Daniel;