Efficacy of Telephone Information and Advice on Welfare: the Need for Realist Evaluation

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Harding, Andrew ; Parker, Jonathan ; Hean, Sarah ; Hemingway, Ann (2018)

In the context of increased marketisation in welfare provision, formal information and advice (I&A) is widely assumed to enable users, as consumers, to make informed choices about services, support and care. There is emerging evidence that telephone I&A services represe... View more
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