Students' perspectives to health care services in lithuania
- Publisher: Institutional Repository of Vilnius University
Students' Perspectives to Health Care Services in Lithuania Introduction. The Rights of Patients and Compensation for the Damage to Their Health Act defines health care services as safe and effective means to take care of health, identify, diagnose and treat diseases and provide nursing services. The aims set out in a policy of health care services are fairly broad and, among others, include the improvement of both the quality and the availability of health care services. The issues of increasing the quality of health services and finding solutions for problems regarding the availability of health services are becoming more and more relevant when making reforms of health care systems in Lithuania as well as all around the world. The aim of this research is to evaluate students’ viewpoint on services provided in health care institutions (HCI) in Lithuania. The research undertook the following tasks: 1) to evaluate how satisfied students are with services provided in HCI; 2) to assess students’ opinion about the availability of services provided in HCI in Lithuania; 3) to determine what students think about the quality of services provided in HCI in Lithuania. The methodology of the research. The research was carried out at two faculties of Vilnius University (VU), namely the Faculty of Medicine (FM) and the Faculty of Mathematics and Informatics (FMI), in February 2016. The respondents were given a questionnaire of 27 questions to answer. In the research, 225 students (136 third-year students of medicine and 98 third-year students of software studies) were involved. The results of the research. Female students are more satisfied with services provided in HCI than male students (62.9% and 44.55% respectively, p=0.005), as well as FM students more contented with services provided in HCI than FMI students (64% and 40.8% respectively, p<0.001). There are long queues in 57.26% of the HCI that students go to. 64.1% of the students think that a bribe will change a health care specialist’s attitude to a patient (FMI – 74.5%, FM – 56.6%, p=0.005). Even 90.6% of the students believe that the quality of services in private HCI is better than in state HCI and that a medical practitioner’s salary does exert influence over the quality of services provided in HCI (female – 76.6%, male – 54.5%, p<0.001; FM – 80.9%, FMI – 45.9%, p<0.001). Conclusions: 1) there are more VU students who are satisfied with services provided in HCI in Lithuania than those who are dissatisfied; 2) such problems as long queues and corruption are not uncommon in the HCI that students go to; 3) the quality of services in private HCI is better than in state HCI and a medical practitioner’s salary does have influence over the quality of services. Key words: health care services, health policy, corruption, satisfaction with health care services, availability of health care services, quality of health care services.