Beyond metrics? Utilizing 'soft intelligence' for healthcare quality and safety.

Article English OPEN
Martin, Graham P.; McKee, Lorna; Dixon-Woods, Mary;
(2015)

Formal metrics for monitoring the quality and safety of healthcare have a valuable role, but may not, by themselves, yield full insight into the range of fallibilities in organizations. ‘Soft intelligence’ is usefully understood as the processes and behaviours associate... View more
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