Business Process Outsourcing

Article OPEN
Doina FOTACHE ; Luminita HURBEAN (2006)
  • Publisher: Inforec Association
  • Journal: Informatica Economica, volume X, issue 2, pages 49-54 (issn: 1453-1305, eissn: 1842-8088)
  • Subject: Computer engineering. Computer hardware | Application Maintenance Outsourcing | the extended enterprise | Business Process Outsourcing, IT outsourcing, the extended enterprise, Application Service Provider, Application Maintenance Outsourcing | Z | Application Service Provider | Business Process Outsourcing | IT outsourcing | TK7885-7895 | Bibliography. Library science. Information resources

Business Process Outsourcing (BPO) is gaining widespread acceptance throughout the US, Europe, South America and Asia Pacific as the top executives of leading multinationals turn to outsourcing as a strategic management tool for improving corporate performance, profitability and shareholder value. BPO started to emerge a few years ago as follow-on to IT outsourcing. The concept is not new; BPO is the contracting of a specific business task. Outsourcing focuses on adding value typically to non-core and non-complex activities by buying in best practices and economies of scale. Because reduce costs, focus on core strategic activities and improve customer service, an increasing number of organizations in both the public and the private sector are looking toward BPO as a solution to their needs.
  • References (10)

    1. ***, Customer Relationship Management. The ultimate guide to the efficient use of CRM, SCN Education B.V., Germany, 2001

    2. ***, Customer Relationship Management. The ultimate guide to the efficient use of CRM, SCN Education B.V., Germany, 2001

    3. Fotache, D., Hurbean, L., Soluţii informatice integrate pentru gestiunea afacerilor, Editura Economica, Bucureşti, 2004

    4. Hirschleim, R., Heinzl, A., Dibbern, J., Information Szstems Outsourcing, Springer, 2002

    5. Nokes, S., Taking control of It costs, Prentice Hall , 2000

    6. Özmen, K., Prezentarea serviciilor de outsourcing TI, Conferinta internaţională de outsourcing, Bucureşti, iulie 2002

    7. http://www.tpi-sourcing.com

    8. http://www.pwcglobal.com/extweb

    9. http://www.mcgcapital.com/SiteMap/Tech nology/BPO/bpo.html

    10. www.capgemini.com

  • Metrics
    No metrics available
Share - Bookmark