Business Process Outsourcing

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Doina FOTACHE ; Luminita HURBEAN (2006)
  • Publisher: Inforec Association
  • Journal: Informatica Economica, volume X, issue 2, pages 49-54 (issn: 1453-1305, eissn: 1842-8088)
  • Subject: Computer engineering. Computer hardware | Application Maintenance Outsourcing | the extended enterprise | Business Process Outsourcing, IT outsourcing, the extended enterprise, Application Service Provider, Application Maintenance Outsourcing | Z | Application Service Provider | Business Process Outsourcing | IT outsourcing | TK7885-7895 | Bibliography. Library science. Information resources

Business Process Outsourcing (BPO) is gaining widespread acceptance throughout the US, Europe, South America and Asia Pacific as the top executives of leading multinationals turn to outsourcing as a strategic management tool for improving corporate performance, profitab... View more
  • References (10)

    1. ***, Customer Relationship Management. The ultimate guide to the efficient use of CRM, SCN Education B.V., Germany, 2001

    2. ***, Customer Relationship Management. The ultimate guide to the efficient use of CRM, SCN Education B.V., Germany, 2001

    3. Fotache, D., Hurbean, L., Soluţii informatice integrate pentru gestiunea afacerilor, Editura Economica, Bucureşti, 2004

    4. Hirschleim, R., Heinzl, A., Dibbern, J., Information Szstems Outsourcing, Springer, 2002

    5. Nokes, S., Taking control of It costs, Prentice Hall , 2000

    6. Özmen, K., Prezentarea serviciilor de outsourcing TI, Conferinta internaţională de outsourcing, Bucureşti, iulie 2002

    7. http://www.tpi-sourcing.com

    8. http://www.pwcglobal.com/extweb

    9. http://www.mcgcapital.com/SiteMap/Tech nology/BPO/bpo.html

    10. www.capgemini.com

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