Using Baldrige Performance Excellence Program Approaches in the Pursuit of Radiation Oncology Quality Care, Patient Satisfaction, and Workforce Commitment

Article English OPEN
Sternick, Edward S.;
(2011)

The Malcolm Baldrige National Quality Improvement Act was signed into law in 1987 to advance U.S. business competitiveness and economic growth. Administered by the National Institute of Standards and Technology (NIST), the Act created the Baldrige National Quality Progr... View more
  • References (8)

    Abraham M. Ahlman J. T. Boudreau A. J. Connelly J. L. Evans D. D. Glenn R. L. (2011). Current Procedural Terminology – CPT® (2011), Standard Edition. Chicago, IL: American Medical Association.

    Fisher R. Uri W. Patton B. (1991). Getting to Yes – Negotiating Agreement Without Giving In, 2nd Edn. New York: Penguin Books.

    Latham J. Vinyard J. (2008). Baldrige User's Guide – Organization, Diagnosis, Design, and Transformation, 3rd Edn. Hoboken, NJ: John Wiley & Sons.

    Pawlicki T. Dunscombe P. B. Mundt A. J. Scalliet P. (eds). (2011). Quality and Safety in Radiotherapy, Boca Raton, FL: Taylor & Francis.

    Pierce J. A. Robinson R. B. (2003). Strategic Management – Formulation, Implementation and Control. New York: McGraw-Hill Irwin.

    Sternick E. S. (2010). “Medical physics criteria for performance excellence,” in Advances in Medical Physics, eds Wolbarst A. B. Karellas A. Krupinski E. A. Hendee W. H. (Madison, WI: Medical Physics Publishing), 193–199.

    Baldrige Performance Excellence Program. (2011). 2011–2012 Health Care Criteria for Performance Excellence. National Institute of Standards and Technology, U.S. Department of Commerce, Gaithersburg, MD.

  • Metrics
Share - Bookmark