A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites

Preprint, Research English OPEN
Wiele, Ton; Iwaarden, Jos;
  • Publisher: Erasmus Research Institute of Management
  • Subject: E-Business; Web Quality Factors; Survey Research; SERVQUAL, customer satisfaction, organisational change, temporary employment agencies
    • jel: jel:M | jel:M19 | jel:M10 | jel:L2

textabstractA survey has been undertaken amongst students of two universities (Erasmus University Rotterdam, The Netherlands, and Northeastern University Boston, USA) to study what quality factors are perceived as important in relation to their use of web sites. The res... View more
  • References (25)
    25 references, page 1 of 3

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