Usability Assessment of Text-to-Speech Synthesis for Additional Detail in an Automated Telephone Banking System

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Morton , Hazel; Gunson , Nancie; Marshall , Diarmid; McInnes , Fergus; Ayres , Andrea; Jack , Mervyn;
(2010)
  • Publisher: Elsevier
  • Related identifiers: doi: 10.1016/j.csl.2010.05.008
  • Subject: Text-to-speech | Software | dialogue design | /dk/atira/pure/subjectarea/asjc/1700/1712 | [ SCCO.LING ] Cognitive science/Linguistics | /dk/atira/pure/subjectarea/asjc/2600/2614 | Theoretical Computer Science | Human-Computer Interaction | TTS | Text-to-speech (TTS) | usability | automated telephony | /dk/atira/pure/subjectarea/asjc/1700/1709

International audience; This paper describes a comprehensive usability evaluation of an automated telephone banking system which employs text-to-speech (TTS) synthesis in offering additional detail on customers' account transactions. The paper describes a series of four... View more
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