Smart Grid Technology and Consumer Call Center Readiness

Other literature type OPEN
Schamber, Kelsey L.;
(2010)
  • Publisher: Purdue University
  • Subject: Utility Companies | Utility Call Centers | Smart Grid Technology | Call Center Readiness

The following reasearch project deals with utility call center readiness to address customer concerns and questions about the Smart Grid and smart meter technology. Since consumer engagement is important for the benefits of the Smart Grid to be realized, the readiness a... View more
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