Temporarily Vulnerable Consumers in a Bank Services Setting - à paraître.

Preprint English OPEN
Amine, Abdelmajid; Gatfaoui, Shérazade;
(2019)
  • Publisher: HAL CCSD
  • Subject: well- being | [SHS.GESTION]Humanities and Social Sciences/Business administration | coping strategies | bank advisor | Temporarily vulnerable customer | social inclusion | case study

Purpose-The purpose of this paper is to explore how do temporarily vulnerable customers and their bank advisors cope with incidents met over the course of their service relationships. Design/methodology/approach-A qualitative design based on ten cases studies, involving... View more
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