Temporarily Vulnerable Consumers in a Bank Services Setting - à paraître.
Amine, Abdelmajid; Gatfaoui, Shérazade;
Publisher: HAL CCSD
Subject: well- being | [SHS.GESTION]Humanities and Social Sciences/Business administration | coping strategies | bank advisor | Temporarily vulnerable customer | social inclusion | case study
Purpose-The purpose of this paper is to explore how do temporarily vulnerable customers and their bank advisors cope with incidents met over the course of their service relationships. Design/methodology/approach-A qualitative design based on ten cases studies, involving... View more