publication . Article . 2019

Variation in the delivery of telephone advice by emergency medical services: a qualitative study in three services

O'Hara, Rachel; Bishop-Edwards, L.; Knowles, E.; O'Cathain, A.;
Open Access English
  • Published: 01 Jan 2019 Journal: BMJ Quality & Safety, volume 28, issue 7, pages 556-563 (issn: 2044-5415, eissn: 2044-5423, Copyright policy)
  • Publisher: BMJ Publishing Group
Abstract
Background An emergency ambulance is not always the appropriate response for emergency medical service patients. Telephone advice aims to resolve low acuity calls over the phone, without sending an ambulance. In England, variation in rates of telephone advice and patient recontact between services raises concerns about inequities in care. To understand this variation, this study aimed to explore operational factors influencing the provision of telephone advice.\ud \ud Methods This is a multimethod qualitative study in three emergency medical services in England with different rates of telephone advice and recontact. Non-participant observation (120 hours) involv...
Subjects
free text keywords: health services research, Original Research, qualitative research, 1506, prehospital care
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publication . Article . 2019

Variation in the delivery of telephone advice by emergency medical services: a qualitative study in three services

O'Hara, Rachel; Bishop-Edwards, L.; Knowles, E.; O'Cathain, A.;