BENCHMARKING - MANAGEMENT APPROACH FOR PUBLIC SERVICES BASED ON PERFORMANCE CRITERIA

Article OPEN
Elena TUDOSE (IORGA);
(2013)
  • Journal: Proceedings of Administration and Public Management International Conference JEL codes: H4, L33,volume 9,issue 1 June,pages201-209
  • Subject: benchmarking, public utility services, strategic planning, key performance indicators

Objective assessment of the efficiency/effectiveness of an organization’s activity, based on realistic, measurable indicators, is a fundamental premise for successful strategic planning. Although traditionally associated with the business sector and the concept of econo... View more
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