It takes two to tango? Understanding the co-production of public services by integrating the services management and public administration perspectives

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S.P. Osborne ; K. Strokosch (2013)

We propose an important theoretical development for our understanding of the co-production of public services. It combines the insights from both public administration and services management theory to produce a novel typology of co-production. This clarifies its role at the operational and strategic levels, as well as its potential for transformational change in public services. Understanding co-production in this way provides a basis through which to explore a whole range of dimensions of co-production that were previously undifferentiated.
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