Self-Service Banking: Value Creation Models and Information Exchange

Article English OPEN
Ragnvald Sannes;
(2001)
  • Publisher: Informing Science Institute
  • Journal: Informing Science The International Journal of an Emerging Transdiscipline (issn: 1547-9684, eissn: 1521-4672)
  • Publisher copyright policies & self-archiving
  • Subject: Internet banking | self-service technology (SST) | self-service banking | information exchange | Information technology | electronic banking | T58.5-58.64 | value shop | value network | value creation

This paper argues that most banks have failed to exploit the potential of self-service banking because they base their service design on an incomplete business model for self-service. A framework for evaluation of self-service banking concepts is developed on the basis ... View more
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