Investigating The Effects Of Customer Perceptions Resulted From Online Shopping Sites On Customer Satisfaction

Article English OPEN
Ateş, Vildan;
(2017)
  • Publisher: Gaziantep University
  • Journal: Gaziantep University Journal of Social Sciences (issn: 2149-5459, eissn: 2149-5459)
  • Publisher copyright policies & self-archiving
  • Identifiers: doi: 10.21547/jss.269435
  • Subject: Customer Perceptions | Müşteri Hizmetleri | H | Müşteri Memnuniyeti | Müşteri Algıları | Online Alışveriş Siteleri,Müşteri Algıları,Müşteri Hizmetleri,Müşteri Memnuniyeti | Customer Services | Online Shopping Sites | Online Shopping Sites,Customer Perceptions,Customer Services,Customer Satisfaction | Customer Satisfaction | Social sciences (General) | H1-99 | Online Alışveriş Siteleri | Social Sciences

Customer satisfaction has an important role providing continuity, profitability of online shopping sites and in the development of customer loyalty. The aim of this study is to determine the effects of customer perceptions arising from online shopping sites’... View more
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