MEASURING AND MODELLING INTERNET BANKING SERVICE QUALITY IN SOUTH AFRICA

Article English OPEN
Ephrem Habtemichael Redda; Jhalukpreya Surujlal;
(2017)
  • Publisher: Social Sciences Research Society
  • Journal: International Journal of eBusiness and eGovernment Studies (issn: 2146-0744, eissn: 2146-0744)
  • Subject: Political science | Political institutions and public administration (General) | Social Sciences | H | HF1-6182 | J | JF20-2112 | Commerce | IBSQ, value, satisfaction, loyalty, consumer behaviour, SEM

The purpose of this study was to develop a measuring and modelling instrument of Internet banking service quality (IBSQ) for the South African banking sector. Snowball and convenience sampling, both non-probability techniques were used to recruit participants for ... View more
Share - Bookmark