Extant literature on crisis and corporate reputation management has presented the Situational Crisis Communication Theory (SCCT) model as a valid and reliable framework for managing crisis and predicting stakeholders’perceptions of organizations’ reputation in times of ... View more
Licensed under a Creative Commons Attribution 3.0 United States License COOMBS, W. T.; HOLLADAY, S. J. (2004). Reasoned action in crisis communication. In D. H. Millar (Ed.), An attribution theory-based approach to crisis managment (p. 95-115). Mahwah, NJ: Lawrence Erlbaum Associates.
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