Managing Reputation Risk and Situational Crisis in Higher Institutions of Learning

Article English OPEN
Effiong, Andem Ita;
(2014)
  • Publisher: Instituto Federal de São Paulo
  • Journal: Independent Journal of Management & Production (issn: 2236-269X)
  • Publisher copyright policies & self-archiving
  • Identifiers: doi: 10.14807/ijmp.v5i2.158
  • Subject: Management. Industrial management | Reputation risk; stakeholders' perceptions; situational crisis; stakeholders' value; reputational capital; reputational assets | Crisis Management; Reputation Risk Management, and Communication | HD28-70 | situational crisis | reputational assets | stakeholders' perceptions | Reputation risk | reputational capital | stakeholders' value

Extant literature on crisis and corporate reputation management has presented the Situational Crisis Communication Theory (SCCT) model as a valid and reliable framework for managing crisis and predicting stakeholders’perceptions of organizations’ reputation in times of ... View more
  • References (6)

    [http://creativecommons.org/licenses/by/3. 0/us/]

    Licensed under a Creative Commons Attribution 3.0 United States License COOMBS, W. T.; HOLLADAY, S. J. (2004). Reasoned action in crisis communication. In D. H. Millar (Ed.), An attribution theory-based approach to crisis managment (p. 95-115). Mahwah, NJ: Lawrence Erlbaum Associates.

    COOMBS, W. T.; HOLLADAY, S. J. (2005). Exploratory study of stakeholder emotions: Affect and crisis. In N. Z. Ashkansy (Ed.), Research on Emotion in Organizations (v. 1, p. 271-288). New York: Elsevier.

    DEAN, D.H. (2004). Consumer reaction to a negative publicity: Effects of corporate reputation, response, and responsibility for a crisis event. Journal of Businessn Communication, p. 192-211.

    DE VAUS, D. (2006). Research design in social research. Thousand Oaks, CA: SAGE Publications.

    DOWLING, G. (2002). Creating Corporate Reputations: Identity, Image, and Performance. New York: Oxford University Press.

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