External Agents' Effect on Routine Dynamics:Lack of Compliance Resulting in Routine Breakdown
Busse Hansen, Nicolai
Organization studies | Management | microethnography | Strategy | Organizational routines
Prior investigations on organizational routines have called for re- search to enlighten our understanding of how social actors establish and main- tain of routines as well as the causes of their disruption. The present paper con- tributes to this call by conducting systematic microethnographic analyses of naturally occurring interactional routine data in the form of recordings of job interviews in an international oil contractor company. The term interactional routine is used to describe recurrent and recognizable patterns of interaction. The findings suggest that the aspects of alignment and affiliation are central to how routines are maintained but also susceptible to disruption in case of mis- management. Also the paper contributes with a more fine-tuned understanding of action in terms of them being organized in accordance with preference, which basically means that some actions are preferred over others. In producing an action, the relevant next action is projected. However the relevant next action is projected in a specific way and if this is not taken in to account then the routine becomes disrupted. Another core aspect is the notion of deontics that lends itself towards describing who has the rights to constrict the relevant next action. As it is shown, the major portion of this resides on part of the interviewers. The added value of this endeavor is showing how detailed analyses of face-to-face interac- tion can provide a step towards a more detailed understanding of the social machinery that drives, forms, and potentially disrupts routines.