Customer Contribution to improving Service Quality in the Hospitality Industry

Article OPEN
Dragos Constantin Vasile;
(2009)
  • Publisher: Bucharest: The Bucharest University of Economic Studies
  • Subject: L83 | M31 | M11 | hospitality service | quality | quality, hospitality industry, hospitality service, service, customer | hospitality industry | service | customer
    • jel: jel:L83 | jel:M31 | jel:M11
      ddc: ddc:330

The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reve... View more
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