Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

Conference object English OPEN
Dong , Jian; Li , Hongxiu; Zhang , Xianfeng;
  • Publisher: Springer
  • Related identifiers: doi: 10.1007/978-3-662-45526-5_23
  • Subject: [ INFO.INFO-NI ] Computer Science [cs]/Networking and Internet Architecture [cs.NI] | Online reviews | e-Service | [ INFO ] Computer Science [cs] | e-Commerce | eWOM
    acm: ComputingMilieux_MISCELLANEOUS

Part 3: Digital Business; International audience; With the wide penetration of Internet, online hotel reviews have become popular among travellers. Online hotel reviews also reflect customer satisfaction with hotel services. In this study we use online hotel reviews to ... View more
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