On the Move to Business-Driven Alignment of Service Monitoring Requirements

Conference object English OPEN
Alencar Silva , Patrício ,; Weigand , Hans;
(2011)
  • Publisher: Springer
  • Related identifiers: doi: 10.1007/978-3-642-19680-5_10
  • Subject: [ INFO ] Computer Science [cs] | Monitoring as a Service | Early Requirements Analysis | Value Models

Part 2: Full Papers; International audience; Current service monitoring capabilities have been not designed in alignment with business needs. We argue that service monitoring should be primarily thought of as an economic concern, with proper needs being elicited on the ... View more
  • References (44)
    44 references, page 1 of 5

    1. Gordijn, J., and Akkermans, H.: Value based requirements engineering: Exploring innovative e-commerce idea. In: Requirements. Eng. Journal, Vol. 8(2), 114-134 (2003)

    2. Gordijn, J., Weigand, H., Reichert, M., and Wieringa, R.: Towards self-configuration and management of e-service provisioning in dynamic value constellations. In Proc. SAC '08, 566-571 (2008)

    3. Parmenter, D.: Key Performance Indicators. Willey (2007)

    4. Hollingsworth, D.: Workflow Management Coalition (WfMC), The Workflow Reference Model, Document Number TC00-1003, Document Status - Issue 1.1 (1995)

    5. zur Mühlen, M.: Workflow-based Process Controlling. Foundation, Design, and Implementation of Workflow-driven Process Information Systems, vol. 6 of Advances in Information Systems and Management Science. Logos, Berlin (2004)

    6. Küng, P., Hagen, C., Rodel, M., Seifert, S.: Business Process Monitoring & Measurement in a Large Bank: Challenges and Selected Approaches. In: Proc. DEXA'05), 955-961 (2005)

    7. Srinivasan, S., Krishna, V., and Holmes, S.: Web-Log-Driven Business Activity Monitoring. Computer 38, 3, 61-68 (2005)

    8. Yu, T and Jeng, J.-J.: Model Driven Development of Business Process Monitoring and Control Systems. In Proc. ICEIS 2005, vol. 3, 161-166 (2005)

    9. Greiner, T., Düster, W., Pouatcha, F., von Ammon, R., Brandl, H., and Guschakowski, D.: Business activity monitoring of norisbank taking the example of the application easyCredit and the future adoption of Complex Event Processing (CEP). In: Proc. PPPJ '06, vol. 178, 237-242 (2006)

    10. Alles, M., Brennan, G., Kogan, A., Vasarhelyi, M.A. Continuous Monitoring of Business Process Controls: A Pilot Implementation of a Continuous Auditing System at Siemens. Int. Jour. of Accounting Information Systems, vol. 7, 137-161 (2006)

  • Metrics
    No metrics available
Share - Bookmark