Korean Emotional Laborers' Job Stressors and Relievers: Focus on Work Conditions and Emotional Labor Properties

Article English OPEN
Lee, Garam (2015)
  • Publisher: Occupational Safety and Health Research Institute
  • Journal: Safety and Health at Work, volume 6, issue 4, pages 338-344 (issn: 2093-7911, eissn: 2093-7997)
  • Related identifiers: pmc: PMC4682023, doi: 10.1016/j.shaw.2015.08.003
  • Subject: Original Article | logistic regression analysis | job stress | work conditions | Korean Working Conditions Survey | emotional labor
    mesheuropmc: reproductive and urinary physiology

Background The present study aims to investigate job stressors and stress relievers for Korean emotional laborers, specifically focusing on the effects of work conditions and emotional labor properties. Emotional laborers are asked to hide or distort their real emotions in their interaction with clients. They are exposed to high levels of stress in the emotional labor process, which leads to serious mental health risks including burnout, depression, and even suicide impulse. Exploring job stressors and relieving factors would be the first step in seeking alternatives to protect emotional laborers from those mental health risks. Methods Using the third wave data of Korean Working Conditions Survey, logistic regression analysis was conducted for two purposes: to examine the relations of emotional labor and stress, and to find out job stressors and relievers for emotional laborers. Results The chances of stress arousal are 3.5 times higher for emotional laborers; emotional laborers experience double risk-burden for stress arousal. In addition to general job stressors, emotional laborers need to bear burdens related to emotional labor properties. The effect of social support at the workplace is not significant for stress relief, unlike common assumptions, whereas subjective satisfaction (wage satisfaction and work-life balance) is proven to have relieving effects on emotional laborers' job stress. Conclusion From the results, the importance of a balanced understanding of emotional labor for establishing effective policies for emotional laborer protection is stressed.
  • References (16)
    16 references, page 1 of 2

    Grandey, A.A.. Emotion regulation in the workplace: a new way to conceptualize emotional labor. J Occup Health Psychol. 2007; 71: 446-459

    Kim, I.A.. 2014: 69-94

    Hochschild, A.R.. 2003

    Guideline for Emotional Labor Related Job Stress Prevention. 2011: 3

    Im, S.H.. 2013: 11-36

    6 M. Castells Informational City: economic restructuring and urban development. B.D. Choi, translator. Hanul Publishing; 2001. p.172–73. [in Korean].

    Kim, S.G.. Emotional labor in public sector: an empirical study on frontline public service workers. Local Gov Rev. 2009; 13: 51-70

    Kim, J.K.. The effect of police officer's emotion labor on job burnout. Soc Sci Rev. 2013; 20: 71-90

    Karasek, R.A.. Job demands, job decision latitude, and mental strain. Admin Sci Quarterly. 1979; 24: 285-307

    Jun, S.Y.. Effects of emotional labor on burnout: focused on mediated effect of job stress. Kor Corp Management Rev. 2013; 20: 173-190

  • Metrics
    No metrics available
Share - Bookmark