Towards Sustainability: Effective Operations Strategies, Quality Management and Operational Excellence in Banking

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Tornjanski, Vesna; Marinković, Sanja; Jančić, Željka;
(2017)
  • Publisher: Bucharest: The Bucharest University of Economic Studies
  • Journal: issn: 1582-9146, eissn: 2247-9104
  • Publisher copyright policies & self-archiving
  • Subject: banking industry | C44 | HF5001-6182 | Business | C25 | D02 | G21 | Economics as a science | O31 | L15 | quality management | operations strategies | HB71-74 | ANP-BOCR model | operational excellence | Economic sustainability | TURF statistical analysis | C83
    • ddc: ddc:330

This paper sets out to extend and deepen the understanding the ways toward economic sustainability through efficient and effective growth operations strategies, quality management and operational excellence in banking. In this study we define new quality management prac... View more
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