Multidisciplinary Management: Model of Excellence in the Management Applied to Products and Services

Conference object English OPEN
Guerreiro , Evandro ,; Costa Neto , Pedro ,; Moreira Filho , Ulysses ,;
  • Publisher: Springer
  • Related identifiers: doi: 10.1007/978-3-662-44733-8_4
  • Subject: Model of Excellence | Quality Award | [INFO]Computer Science [cs] | [ INFO ] Computer Science [cs] | Administration | Multidisciplinary Management

Part 1: Knowledge-Based Performance Improvement; International audience; The Multidisciplinary Management is the guiding vision of modern organizations and the systems thinking which requires new approaches to organizational excellence and quality management process. Th... View more
  • References (13)
    13 references, page 1 of 2

    The interaction between knowledge and education - Complexity: the seven knowledge and other essays. São Paulo: Cortez, 2002;

    2. HAVE, S. T. et al. Management Models. New York: Prentice Hall, 2005.

    3. FERREIRA, V. C. P. et al. Management Models. Rio de Janeiro: FGV Management, 2008.

    4. KROGH, G. V.; ICHIRO, K.; NONAKA, I. Facilitating the creation of knowledge: Reinventing Business with the Power of Continuous Innovation. Rio de Janeiro: Campus, 2001.

    MALCOLM BALDRIGE NACIONAL AWARD. Criteria for Performance Excellence. Gaithersburg, USA. 2013-2014

    6. FNQ - NATIONAL QUALITY FOUNDATION, Criteria for Excellence. National Quality Foundation. Sao Paulo, 2013

    7. ASO - JAPAN QUALITY AWARD, Asian Productivity Organization, 2005. Available on:<>. Accessed on february, 26, 2013.

    8. TAYLOR, Frederick Winslow. The Principles of Scientific Management. (1911). (Accessed on: 07/ 01/ 2014).

    9. SILVA, Reinaldo O. Theories of Administration. New York: Prentice Hall, 2008.

    10. SOBRAL, Filipe. PECI, Alketa. Administration - Theory and Practice in the Brazilian context. Sao Paulo: Pearson Prentice Hall, 2008;

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