CONSEQUENCES OF EMPLOYEE’S CUSTOMER ORIENTATION IN PUBLIC SERVICES

Article OPEN
Andrada IACOB;
(2015)
  • Publisher: Universitaria Press Craiova
  • Journal: Management & Marketing (issn: 1841-2416, eissn: 1841-2416)
  • Publisher copyright policies & self-archiving
  • Subject: organisational identification | HF5001-6182 | Business | organisational commitment | public services | employee’s customer orientation, organisational commitment, organisational identification, job satisfaction, public services | employee’s customer orientation | job satisfaction
    • jel: jel:M31 | jel:M30
    acm: ComputingMilieux_THECOMPUTINGPROFESSION

The goal of this paper is to explore the consequences of employee’s customer orientation in public services organizations. We will start with a literature review of the theory of customer orientation measurement and the consequences of this orientation at organizational... View more
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