Peningkatan Kualitas Jasa Fasilitas Kesehatan dengan Integrasi Metode IPA dan KANO

Article Indonesian OPEN
Shanty Kusuma Dewi; Ananda Rizky Calfintry Putri; Bagus Arif Dwi Winarko;
(2018)
  • Publisher: Universitas Serang Raya
  • Journal: Jurnal Sistem dan Manajemen Industri (issn: 2580-2887, eissn: 2580-2895)
  • Related identifiers: doi: 10.30656/jsmi.v2i2.835
  • Subject: Service Quality | IPA Method; Kano Method; Service Quality | IPA Method | T55.4-60.8 | Kano Method | Industrial engineering. Management engineering

Health services facilities development and people mindset about health  make people more  critical in making decision to their needs of health services. The increased of the health fasilities made the owner to provide the best service, so they can be able to compete and... View more
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