Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry

Other literature type, Article OPEN
Marković, Suzana; Raspor Janković, Sanja;
  • Publisher: University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija
  • Journal: Tourism and Hospitality management,volume 19,issue 2 December,pages149-164 (issn: 1330-7533, eissn: 1847-3377)
  • Publisher copyright policies & self-archiving
  • Subject: service quality; customer satisfaction; SERVQUAL; statistical analysis; hotel industry; Croatia | service quality, customer satisfaction, SERVQUAL, statistical analysis, hotel industry, Croatia
    • jel: jel:L83

Purpose – The purpose of the present study was to examine the relationship between service quality and customer satisfaction. The main objective was to discuss the impact of perceived service quality dimensions on customer satisfaction in the hotel industry in Croatia. ... View more
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