publication . Article . Other literature type . 1997

The influence of firm behavior on purchase intention: do consumers really care about business ethics?

Elizabeth H. Creyer;
  • Published: 01 Dec 1997 Journal: Journal of Consumer Marketing, volume 14, pages 421-432 (issn: 0736-3761, Copyright policy)
  • Publisher: Emerald
Posits that although behaving “ethically” should be important for its own sake, whether a firm behaves ethically or unethically may also have a significant influence on consumers’ purchase decisions. Examines the issue of unethical corporate behavior from the perspective of consumers. Addresses several questions. First, what are consumers’ expectations regarding the ethicality of corporate behavior? Second, is whether a firm acts ethically or unethically an important consumer concern, and if so, will information regarding a firm’s behavior influence their purchase decision? Demonstrates that consumers say they do care about a firm’s ethics and will adjust their ...
free text keywords: Marketing, Business and International Management, Business ethics, Business, Consumer behaviour
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