publication . Part of book or chapter of book . 2013

Recovery Strategies in On-Line Service Failure

Ali Ghorbani;
Open Access English
  • Published: 20 Dec 2013
  • Publisher: IGI Global
  • Country: United Kingdom
Abstract
<jats:p>Despite a proliferation of a number of studies on service failures and recovery in e-service settings, there is a paucity of knowledge of ways in which service failures and recovery practices are implemented in the fashion industry. Drawing on constructivist perspective, this study offers a new perspective on an effective relational mechanism that would bridge the rupture between consumers and companies particularly in the on-line fashion sector. The analysis adds to studies on service failures and recovery by elucidating recovery strategies relevant to retailers’ operations in on-line environments. This analysis advances knowledge of on-line service fai...
Subjects
free text keywords: HF5001_Business, Constructivism (philosophy of education), Business, Fashion industry, Disaster recovery, Process management, Operations management
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publication . Part of book or chapter of book . 2013

Recovery Strategies in On-Line Service Failure

Ali Ghorbani;