publication . Article . Other literature type . 2018

Smart hospitality—Interconnectivity and interoperability towards an ecosystem

Dimitrios Buhalis; Rosanna Leung;
Open Access
  • Published: 01 Apr 2018 Journal: International Journal of Hospitality Management, volume 71, pages 41-50 (issn: 0278-4319, Copyright policy)
  • Publisher: Elsevier BV
  • Country: United Kingdom
Abstract The Internet and cloud computing changed the way business operate. Standardised web-based applications simplify data interchange which allow internal applications and business partners systems to become interconnected and interoperable. This study conceptualises the smart and agile hospitality enterprises of the future, and proposes a smart hospitality ecosystem that adds value to all stakeholders. Internal data from applications among all stakeholders, consolidated with external environment context form the hospitality big data on the cloud that enables members to use business intelligence analysis to generate scenarios that enhance revenue management ...
free text keywords: Tourism, Leisure and Hospitality Management, Strategy and Management, Big data, business.industry, business, Interoperability, Knowledge management, Cloud computing, The Internet, Hospitality, Business intelligence, Revenue management, Agile software development, Computer science
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