publication . Article . Other literature type . 2016

Smart tourism destinations: ecosystems for tourism destination competitiveness

Boes, Kim; Buhalis, Dimitrios; Inversini, Alessandro;
Open Access
  • Published: 03 May 2016 Journal: International Journal of Tourism Cities, volume 2, pages 108-124 (issn: 2056-5607, Copyright policy)
  • Publisher: Emerald
  • Country: United Kingdom
Abstract
Purpose\ud – Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart tourism destination.\ud \ud Design/methodology/approach\ud – The paper explores the core components of smartness through case study analysis of well-established smart cities.\ud \ud Findings\ud – The paper conceptualises smartness and argues ICT, leadership, innovation and social capital supported by human capital are core components of smartness. Although ICT is a critical enabler for smart tourism destinations, it is insufficient on its own to introduce smartness. The combination...
Subjects
free text keywords: Business, Social capital, Competitive advantage, Industrial organization, Enabling, Tourism geography, Human capital, Information and Communications Technology, Tourism, Smart city, Marketing
Related Organizations
26 references, page 1 of 2

Akaka, M., & Vargo, S. (2014). Technology as an operant resource in service (eco)systems. Information Systems & e-Business Management, 12(3), 367-384. doi:10.1007/s10257-013-0220-5

Albino, V., Berardi, U., & Dangelico, R. M. (2015). Smart Cities: Definitions, Dimensions, Performance, and Initiatives. Journal of Urban Technology 22(1), 3-21. doi:10.1080/10630732.2014.942092

AMS. (2014). Partners. Retrieved from http://www.ams-amsterdam.com/partners/

Bakici, T., Almirall, E., & Wareham, J. (2013). A Smart City Initiative: the Case of Barcelona. Journal of Knowledge Economy, 4, 135-148. doi:10.1007/s13132-012-0084-9

Baron, G. (2013). “Smartness” from the bottom up a few insights into the Amsterdam Smart City Programme. Retrieved from http://amsterdamsmartcity.com/data/file/MeteringInternational_BottomUp_GB.pdf

Beeton, S. (2005). The Case Study in Tourism Research: a Multi-method Case Study Approach. In B. W. Ritchie, P. Bums, & C. Palmer (Eds.), Tourism Research Methods: Integrating Theory with Practise (pp. 37-48). Wallingford: CABI Publishing.

Benbasat, I., Goldstein, D., & Mead, M. (1987). The Case Research Strategy in Studies of Information Systems. MIS Quarterly, 11, 369-386.

Bergvall-Kåreborn, B., Ihlström Eriksson, C., Ståhlbröst, A., & Svensson, J. (2009). A Milieu for Innovation : Defining Living Labs. Paper presented at the 2nd ISPIM Innovation Symposium, New York. https://pure.ltu.se/portal/files/3517934/19706123_Paper.pdf [OpenAIRE]

Berry, C. R., & Glaeser, E. L. (2005). The Divergence of Human Capital Levels Across Cities. Regional Science, 84(3), 407-444. doi:10.3386/w11617

Brinkman, J. (2011). Supporting sustainability through smart infrastructures: the case of Amsterdam. Network Industries Quarterly, 13(3), 22-25.

Bryman, A., & Bell, E. (2011). Business research methods (3rd ed.). Oxford: Oxford University Press.

Buhalis, D. (2000). Marketing the competitive destination of the future. Tourism management, 21, 97-116. doi:10.1016/S0261-5177(99)00095-3 [OpenAIRE]

Buhalis, D. (2015). Working Definitions of Smartness and Smart Tourism Destination. Buhalis Blog. Retrieved from http://buhalis.blogspot.co.uk/2014/12/working-definitions-of-smartnessand.html

Buhalis, D., & Amaranggana, A. (2014). Smart Tourism Destinations. In Z. Xiang & L. Tussyadiah (Eds.), Information and Communication Technologies in Tourism 2014 (pp. 553-564). Dublin: Springer. [OpenAIRE]

Cabiddu, F., Lui, T. W., & Piccoli, G. (2013). Managing value co-creation in the tourism industry. Annals of Tourism Research, 42, 86-107. doi:10.1016/j.annals.2013.01.001

26 references, page 1 of 2
Abstract
Purpose\ud – Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart tourism destination.\ud \ud Design/methodology/approach\ud – The paper explores the core components of smartness through case study analysis of well-established smart cities.\ud \ud Findings\ud – The paper conceptualises smartness and argues ICT, leadership, innovation and social capital supported by human capital are core components of smartness. Although ICT is a critical enabler for smart tourism destinations, it is insufficient on its own to introduce smartness. The combination...
Subjects
free text keywords: Business, Social capital, Competitive advantage, Industrial organization, Enabling, Tourism geography, Human capital, Information and Communications Technology, Tourism, Smart city, Marketing
Related Organizations
26 references, page 1 of 2

Akaka, M., & Vargo, S. (2014). Technology as an operant resource in service (eco)systems. Information Systems & e-Business Management, 12(3), 367-384. doi:10.1007/s10257-013-0220-5

Albino, V., Berardi, U., & Dangelico, R. M. (2015). Smart Cities: Definitions, Dimensions, Performance, and Initiatives. Journal of Urban Technology 22(1), 3-21. doi:10.1080/10630732.2014.942092

AMS. (2014). Partners. Retrieved from http://www.ams-amsterdam.com/partners/

Bakici, T., Almirall, E., & Wareham, J. (2013). A Smart City Initiative: the Case of Barcelona. Journal of Knowledge Economy, 4, 135-148. doi:10.1007/s13132-012-0084-9

Baron, G. (2013). “Smartness” from the bottom up a few insights into the Amsterdam Smart City Programme. Retrieved from http://amsterdamsmartcity.com/data/file/MeteringInternational_BottomUp_GB.pdf

Beeton, S. (2005). The Case Study in Tourism Research: a Multi-method Case Study Approach. In B. W. Ritchie, P. Bums, & C. Palmer (Eds.), Tourism Research Methods: Integrating Theory with Practise (pp. 37-48). Wallingford: CABI Publishing.

Benbasat, I., Goldstein, D., & Mead, M. (1987). The Case Research Strategy in Studies of Information Systems. MIS Quarterly, 11, 369-386.

Bergvall-Kåreborn, B., Ihlström Eriksson, C., Ståhlbröst, A., & Svensson, J. (2009). A Milieu for Innovation : Defining Living Labs. Paper presented at the 2nd ISPIM Innovation Symposium, New York. https://pure.ltu.se/portal/files/3517934/19706123_Paper.pdf [OpenAIRE]

Berry, C. R., & Glaeser, E. L. (2005). The Divergence of Human Capital Levels Across Cities. Regional Science, 84(3), 407-444. doi:10.3386/w11617

Brinkman, J. (2011). Supporting sustainability through smart infrastructures: the case of Amsterdam. Network Industries Quarterly, 13(3), 22-25.

Bryman, A., & Bell, E. (2011). Business research methods (3rd ed.). Oxford: Oxford University Press.

Buhalis, D. (2000). Marketing the competitive destination of the future. Tourism management, 21, 97-116. doi:10.1016/S0261-5177(99)00095-3 [OpenAIRE]

Buhalis, D. (2015). Working Definitions of Smartness and Smart Tourism Destination. Buhalis Blog. Retrieved from http://buhalis.blogspot.co.uk/2014/12/working-definitions-of-smartnessand.html

Buhalis, D., & Amaranggana, A. (2014). Smart Tourism Destinations. In Z. Xiang & L. Tussyadiah (Eds.), Information and Communication Technologies in Tourism 2014 (pp. 553-564). Dublin: Springer. [OpenAIRE]

Cabiddu, F., Lui, T. W., & Piccoli, G. (2013). Managing value co-creation in the tourism industry. Annals of Tourism Research, 42, 86-107. doi:10.1016/j.annals.2013.01.001

26 references, page 1 of 2
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publication . Article . Other literature type . 2016

Smart tourism destinations: ecosystems for tourism destination competitiveness

Boes, Kim; Buhalis, Dimitrios; Inversini, Alessandro;