publication . Article . 2016

Conceptualising the impact of culture and language upon hospitality service management

Tabari, Saloomeh; Wilson, Jonathan; Ingram, Hadyn;
Open Access
  • Published: 18 Jan 2016 Journal: Worldwide Hospitality and Tourism Themes, volume 8, pages 12-28 (issn: 1755-4217, Copyright policy)
  • Publisher: Emerald
  • Country: United Kingdom
Purpose:\ud The purpose of this paper is to explore the nature and definitions of culture and its relationship to language and cultural sensitivity in hospitality management services. \ud \ud Design/methodology/approach: The paper takes the form of a critical literature review followed by a phenomenological exploratory pilot study, using template analysis.\ud \ud 
Findings:\ud Previous studies indicate that the more individuals understand and embrace notions of intercultural sensitivity, then the better they become at being able to recognise and discriminate between cultural differences. Furthermore, as a by-product, there is an increased appetite and tendency t...
free text keywords: Tourism, Leisure and Hospitality Management, Development, Management, Monitoring, Policy and Law, Intercultural communication, Hospitality, business.industry, business, Economics, Benchmarking, Service delivery framework, Cultural transmission in animals, Hospitality management studies, Marketing, Cultural diversity, Hospitality industry
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publication . Article . 2016

Conceptualising the impact of culture and language upon hospitality service management

Tabari, Saloomeh; Wilson, Jonathan; Ingram, Hadyn;