Does ISO 9000 Accreditation Make a Profound Difference to the Way Service Quality is Perceived and Measured?

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Dick, Gavin P.M.; Brown, Jane C.; Gallimore, Kevin;
(2002)

The article examines the usage and relative importance of quality measurements in the UK’s largest service companies. The authors analyse the relationship of both internal and customer-based quality measurements to the importance placed on accreditation to an ISO 9000 s... View more
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