A New Process Model for Optimising IT Outsourcing\ud Operations in the German Automotive Industry
The outsourcing of IT services is a significant and well-established business activity in service management for many companies worldwide. IT outsourcing has gradually increased in recent times but, although much has been written about this phenomenon, there is little in existing literature that studies the IT outsourcing process in its entirety in the German automotive industry.\ud \ud The objective of this research is to develop a new process model for IT outsourcing in the German automotive industry. The research is exploratory in nature and is based on a qualitative case study methodology. An overarching process model based on nine sub-processes is constructed, reflecting the main stages in IT outsourcing operations, and a number of aspects of each sub-process are researched. Through interview analysis that complements a detailed literature review, the main stakeholders and success factors are established, and key steps and activities are identified. A range of different practical applications in each sub-process are also developed.\ud \ud The outcome of this research provides the basis for a range of analytical materials to complement the existing literature, and these also provide the basis for further research and development. The results and associated applications will also of value to practitioners working in this field.
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