Collaborative Crafting in Call Centre Teams

Article English OPEN
Mcclelland, Giles Peter; Leach, Desmond J; Clegg, Chris W.; Mcgowan, Ian;
(2014)

Job crafting research has typically examined the antecedents and outcomes of individual-level crafting. In this study, we test a model of team-level or collaborative job crafting using data collected from 242 call-center teams and supervisors’ ratings of team performanc... View more
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