Brady et al.'s (2005) service evaluation models: A replication and extension in China
Part of book or chapter of bookEnglishOPEN
Jayawardhena, Chanaka; Farrell, Andrew M.; Lin, X.X.;
The research described in this study replicates and extends the Brady et al., [Brady, M. K., Knight, G. A., Cronin Jr. J. Toma, G., Hult, M. and Keillor, B. D. (2005), emoving the Contextual Lens: A Multinational, Mult-setting Comparison of Service Evaluation Models, Jo... View more
Ajzen, Icek, & Fishbein, Martin. (1980), , Understanding attitudes and predicting social behavior, Englewood Cliffs, NJ: Prentice-Hall.
Anderson, E. W. Fornell, C. and Lehmann, D. (1994), Customer Satisfaction, Market Share and Profitability: Findings from Sweden, Journal of Marketing, 58, July, pp.53-66
Anderson, E. W. and Fornell, C. (1994), A Customer Satisfaction Research Prospectus, , pp. 241-268 in Service Quality: New Directions in Theory and Practice, Roland T. Rust and Richard L. Oliver (Eds.). London: Sage.
Anderson, Erin W., & Sullivan, Mary. (1993), The antecedents and consequences of customer satisfaction for firms, Marketing Science, 12, 125-143.
Anderson, J. C. and Gerbing, D. W. (1988), "Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach, Psychological Bulletin, 103, pp. 411-423
Andreassen, Tor Wallin. (1998), Customer loyalty and complex services., International Journal of Service Industry Management, 9(1), 178-198
Athanassopoulos, Antreas D. (2000), Customer satisfaction cues to support market segmentation and explain switching behavior, Journal of Business Research, 47, 191-207.
Bagozzi, Richard P. (1992), The self regulation of attitudes, intentions, and behavior, Social Psychology Quarterly, 55, 178-204.
Bolton, R.N. and Drew, J.H. (1991), A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes, Journal of Marketing , 55(January), pp. 1-9
Boulding, W., Kalra, A., Staelin, R. and Zeithaml, V.A. (1993), A Dynamic Process Model of Service Quality: From Expectations to Behavioural Intentions, Journal of Marketing Research, 30(February), pp.7-27