Brady et al.'s (2005) service evaluation models: A replication and extension in China

Part of book or chapter of book English OPEN
Jayawardhena, Chanaka; Farrell, Andrew M.; Lin, X.X.;
(2007)

The research described in this study replicates and extends the Brady et al., [Brady, M. K., Knight, G. A., Cronin Jr. J. Toma, G., Hult, M. and Keillor, B. D. (2005), emoving the Contextual Lens: A Multinational, Mult-setting Comparison of Service Evaluation Models, Jo... View more
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