Accounting for information: Information and knowledge in the annual reports of FTSE 100 companies

Article English OPEN
Cummins, J. ; Bawden, D. (2010)

The purpose of this study was to assess the ways in which a sample group of companies discuss information and knowledge.\ud \ud Quantitative and qualitative content analyses were used to survey the way that companies present and value information and knowledge, based on the annual reports of the FTSE 100, the United Kingdom's largest publicly-listed companies. A novel content analysis approach is used, based on a set of categories proposed by Oppenheim, Stenson and Wilson.\ud \ud Many of the companies analysed made explicit the importance of information and knowledge, through either discussion in the text of the annual report or through an attempt to assign a monetary value to information assets. Where the importance of information and knowledge was not made explicit, the study revealed links between successful performance and effective use of information assets. Different categories of information assets were identified within the annual reports.\ud \ud Conclusions drawn from the analysis include that information and knowledge are demonstrably important to FTSE 100 companies, although the specific term “knowledge” does not appear to have a special significance in the companies’ lexicon; and that certain sectors, such as General Financial, General Retail, Travel & Leisure, Mining, Aerospace & Defence and Software & Computer Services, mention information and knowledge more than others.
  • References (79)
    79 references, page 1 of 8

    [2] M.J. Huang, M.Y. Chen and K. Yieh, Comparing with your main competitor: the single most important task of knowledge management performance measurement, Journal of Information Science, 33(4) (2007) 416- 434.

    [3] J. Rowley and R. Hartley, Organizing Knowledge: an Introduction to Managing Access to Information (Ashgate, Aldershot, 2008).

    [4] C. Oppenheim, J. Stenson, and R. Wilson, Studies on information as an asset I: definitions, Journal of Information Science, 29(3) (2003) 159-166.

    [5] [6] M. Sakalaki and S. Kazi, How much is information worth? Willingness to pay for expert and non-expert informational goods compared to material goods in lay economic thinking, Journal of Information Science, 33(3) (2007) 315-325.

    G. Holmes, A. Sugden and P. Gee, Interpreting Company Reports and Accounts (FT Prentice Hall, London, 2004).

    [7] FTSE, FTSE 100 Index Factsheet (2008). Available at: http://www.ftse.com/Indices/UK_Indices/Downloads/FTSE_100_Index_Factsheet.pdf (accessed 28 October 2008).

    [8] J.J. Eaton and D. Bawden, What kind of resource is information? International Journal of Information Management, 11(2) (1991) 156-165.

    [9] T.H. Davenport and L. Prusak, Working Knowledge: How Organizations Manage What They Know (Harvard Business School Press, Cambridge, MA, 2000).

    [10] P. Checkland and S. Holwell, Information, Systems and Information Systems: Making Sense of the Field (Wiley, Chichester, 1998).

    [11] P. Yates-Mercer and D. Bawden, (2002) Managing the paradox: the valuation of knowledge and knowledge management, Journal of Information Science, 28(1) (2002) 19-29.

  • Metrics
    0
    views in OpenAIRE
    0
    views in local repository
    174
    downloads in local repository

    The information is available from the following content providers:

    From Number Of Views Number Of Downloads
    City Research Online - IRUS-UK 0 174
Share - Bookmark