Purpose: The purpose of this paper is two-fold. First, it sets the context for the special issue by considering conceptions of patients and their roles in service delivery and improvement. Second, it introduces the contributions to the special issue, and identifies them... View more
Bate, S.P. and Robert, G. (2006), “Experience-based design: From redesigning the system around the patient to co-designing services with the patient”, Quality and Safety in Health Care, Vol. 15, No. 5, pp. 307-310.
Bate, P., and Robert, G. (2007), Bringing user experience to healthcare improvement: The concepts, methods and practices of experience-based design. Radcliffe Publishing.
Berry, L. and Bendapudi, N. (2007), “Health Care: A Fertile Field for Service Research”, Journal of Service Research, Vol. 10, No. 2, pp. 111-122.
Crawford, M. J., Rutter, D., Manley, C., Weaver, T., Bhui, K., Fulop, N., and Tyrer, P. (2002), “Systematic review of involving patients in the planning and development of health care”, British Medical Journal, Vol. 325, 1263, pp. 1-5.
Coulter, A., and Ellins, J. (2006), Patient-focused interventions: A review of the evidence. The Health Foundation and The Picker Institute Europe, Quest for Quality and Improved Performance (QQUIP): London
Edwards, A., & Elwyn, G. (2006), “Inside the black box of shared decision making: distinguishing between the process of involvement and who makes the decision”, Health Expectations, Vol. 9, No. 4, pp. 307-320.
Epstein, R. M., Franks, P., Fiscella, K., Shields, C. G., Meldrum, S. C., Kravitz, R. L., and Duberstein, P. R. (2005), “Measuring patient-centered communication in patientphysician consultations: theoretical and practical issues”, Social Science and Medicine, Vol. 61, No. 7, pp. 1516-1528.
Ezziane, Z., Maruthappu, M., Gawn, L., Thompson, E. A., Athanasiou, T., and Warren, O. J. (2012), “Building effective clinical teams in healthcare”, Journal of Health Organization and Management, Vol. 26, No. 4, pp. 428-436.
Ferlie, E., Fitzgerald, L., Wood, M., and Hawkins, C. (2005), “The nonspread of innovations: the mediating role of professionals”, Academy of Management Journal, Vol. 48, No. 1, pp. 117-134.
Hamann, J., Langer, B., Winkler, V., Busch, R., Cohen, R., Leucht, S. and Kissling, W. (2006), “Shared decision-making for in-patients with schizophrenia”, Acta Psychiatrica Scandinavica, Vol. 114, No. 4, pp. 265-273.