publication . Article . 2007

Acquisition and cataloguing processes: changes as a result of Customer Value Discovery

McKnight, S;
Open Access English
  • Published: 01 Jan 2007
  • Publisher: University of Alberta Libraries
  • Country: Italy
Abstract
Objective ‐ This study seeks to highlight the profound effect of Customer Value Discovery research on the internal business processes of two university libraries in the areas of cataloguing and acquisitions. Methods ‐ In this project, “Customer Discovery Workshops” with academic staff, students, and university stakeholders provided library managers and staff with information on what services and resources were of value to customers. The workshops also aimed to discover what features of existing library services and resources irritated the students, staff, and faculty. A student satisfaction survey assessed longer‐term impact of library changes to students in one...
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