Introducing total quality management : a change in management ideology

0044 English OPEN
Ridgeway, Graeme Mansel;

<p>Total Quality Management (TQM) is a phenomena of the eighties. According to Pascale (1990), it has received more publicity than any other management innovation. Its level of\ud popularity seems only to be rivalled by the variety of ways it manifests itself to manager... View more
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