Rethinking Service Design: A Socio-Technical Approach to the Development of Business Models

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Beaumont, LC; Bolton, LE; McKay, A; Hughes, HPN;
  • Publisher: Springer International

This chapter introduces socio-technical systems thinking as a tool for the concurrent development of organizational business models and associated service offerings that deliver value to customers and suppliers. As organizations offer integrated products and services, i... View more
  • References (71)
    71 references, page 1 of 8

    1 Socio-Technical Centre, Leeds University Business School, Leeds, UK

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