Stakeholder Engagement and Sustainability-Related Project Performance in Construction

Doctoral thesis English OPEN
Menoka, B

Stakeholders are considered to be one of the key drivers for any construction project. On the other hand, the performance of construction projects is primarily driven by sustainability-related targets. Hence, there is a need for a systematic approach to engage the stakeholders, as part of the Project Management process, to achieve the construction sustainability. This research focused on stakeholder engagement with the aim to improve the construction project performance through achieving construction sustainability. A framework is developed which integrates stakeholders with sustainability driven project performance.This research performs an empirical investigation through mixed-method research as the appropriate research technique. Data collection of this research is carried out in two stages. A series of semi structured interviews were carried out with 16 experienced UK construction professionals. Prior literature were used to design the interview questions about different issues related to the stakeholder engagement, construction sustainability and construction project performance. The aim of the interview is to investigate the current issues and practices of the construction projects are facing relating to engaging stakeholder to make the construction sustainable to improve the construction project performance. Some of the hypotheses are generated relating to the findings from the interviews and literature reviews.After analysing the interviews, a questionnaire is designed based on the findings from the interviews. Questionnaires were mailed to 500 UK construction companies and 233 (46 per cent) responses were received. The aim of this survey is to find out a structured and appropriate methodology to accomplish the requirements of making the construction sector more sustainable by improving its performance. Typically, questionnaires will be used to get the participants opinion in order to produce data to follow. These data will be used to test the hypothesis. These two approaches were adopted to align the participant’s opinions and beliefs and to develop jointly acceptable strategies with agreed long-term, sustainable solutions.Statistical Package for Social Science [SPSS] is selected and used to analyse the questionnaire responses. Correlation analysis revealed that the extent of the impact of stakeholder engagement to achieve the construction sustainability and improving the construction project performance. ANOVA revealed the variation of the perception of participant’s roles and companies’ strategic focuses towards the stakeholder’s engagement, construction sustainability and construction project performance.In essence, adhering to the various levels of implementation presented will ensure that construction sector can derive the maximum benefit from stakeholder engagement and that the decision-making process and the actions regarded as critical are taken into consideration. Based on the findings from the interview and questionnaire survey a conceptual framework is set out that underline the preparation and presentation of stakeholder engagement to improve the construction project performance through achieving construction sustainability. This derived framework demonstrates that such engagement can be valuable in anticipating the expectations of the different stakeholders from the projects, which may impact on behaviour. Finally, this research provides recommendations from both a theoretical and practical point of view to improve the stakeholder’s impact on construction sustainability and construction project performance.
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    1.1 Introduction……………………………………………………………………….......1 1.2 Background of Study……………………………………………………….………...1 1.3 Research Aim…………………………………………………………………………2 1.4 Research Impetus…………………………………………………………………......2 1.5 Main Research Questions…………………………………………………………......3 1.6 Research Objectives………………………………………………………………......4 1.7 Significance of Study…………………………………………………………………4 1.8 Developing Conceptual Framework………………………………………………......5 1.9 Organisation of Thesis………………………………………………………………...6 Summary………………………………………………………………………………………8 Chapter Two: Literature Review

    2.1 Introduction……………………………………………………………………….......9 2.2 Concept of Sustainable Development…………………………………………………9 2.3 Concept of Sustainability in Construction Sector…………………………………….11 2.3.1 Social Sustainability…………………………………………………………..13 2.3.2 Economic Sustainability……………………………………………………...13 2.3.3 Environmental sustainability………………………………………………….13 2.3.4 Drivers for Construction Sustainability………………………………………14 2.4 Construction Sustainability Awareness………………………………………………15 2.5 Barriers of Construction Sustainability……………………………………………….16 2.6 Construction Project Performance……………………………………………………18 2.6.1 Key Performance Indicators (KPI's) to measure the Construction Project Performance…………………………………………………………………………………..19 2.7 Different Construction Project Stakeholders…………………………………………20 2.8 Engaging Construction Stakeholders………………………………………………....22 2.8.1 Communication with Stakeholders…………………………………………...26 2.8.2 Stakeholder Management……………………………………………………..27 2.8.3 Stakeholder Mapping..................................................................................…...29 2.8.4 Stakeholder Analysis………………………………………………………….30 2.8.5 Stakeholder Risk Management……………………………………………….32 2.8.6 Stakeholder Relationship Management……………………………………....33 2.8.7 Stakeholder Performance Measurement……………………………………...34 Summary……………………………………………………………………………………...35 Chapter Three: An Integrative Approach to Improve Construction Project Performance

    3.1 Introduction…………………………………………………………………………..36 3.2 Sustainability Related Project Performance…………………………………………..36 3.3 Relativity of companies strategic goal with its stakeholder, sustainability target and project performance………………………………………………………………………......37 3.4 Achieving sustainability through stakeholder Engagement…………………...……...38 3.5 Developing the Conceptual Framework……………………………………..……….40 Summary……………………………………………………………………………..……….43 Chapter Four: Methodology

    4.1 Introduction………………………………………………………………..………....44 6.11.7 Hypotheses 4.7: There is variation for the Role of Interview Participant's observations with the Stakeholder Performance Measurement……………………..188 6.12 Establishing the Company's Strategic Focus……………………………………......190 6.12.1 Variation of Companies Strategic Focus on Stakeholder Engagement, Construction Sustainability and Construction Project Performance……………………191 6.12.1.1 Hypothesis 5: A successful engagement of stakeholders' varies by setting up of companies particular strategic focus………………………………………..191 6.12.1.2 Hypothesis 6: Achievement of the Construction Sustainability varies by setting up of companies' strategic focuses………………………………………..192 6.12.1.3 Hypothesis 7: Improving the Construction Project Performance varies by setting up of company's strategic focus…………………………………………..192 6.14 Hypothesis Table………………………………………………………………….....193 Summary…………………………………………………………………………………….195 Chapter Seven: Findings and Discussion

    8.1 Introduction…………………………………………………………………………245 8.2 Research Summary……………………………………………………………….....245 8.3 Limitation of Study…………………………………………………………………251 8.4 Research Contribution………………………………………………………………252 8.4.1 Theoretical Contribution…………………….………………………………252 8.4.2 Management Practice………………………………………………………..253 8.5 Direction for Future Research…………………………………………………….....253 9.

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