Safety net? Trust and e-government\ud

Part of book or chapter of book English OPEN
Hahamis, Panos ; Healy, Mike ; Iles, Jennifer
  • Publisher: Academic Conferences International
  • Subject: UOW11
    acm: ComputerSystemsOrganization_MISCELLANEOUS | ComputingMilieux_LEGALASPECTSOFCOMPUTING

Although the use of e-government by citizens is uneven, states are pressing ahead with e-government\ud programmes despite the concerns of online users about areas such as privacy, the security of online transactions\ud and fraud. Issues of trust and e-government are explored by looking at the Greek experience. Evidence is\ud presented of a mismatch between the perceived importance of the trustworthiness of e-government websites and\ud the actual priorities set by the authorities. Recommendations are made for the enhancement of public trust and\ud confidence in government, and a model is proposed for determining the trustworthiness of e-government sites.
  • References (7)

    AGB Hellas (2004) Survey for the Use of the Internet in Greece. The Who is Who of the Greek User Online at [accessed 07/08/04].

    Corbitt, B. J., Thansanki, T. and Yi, H. (2003) 'Trust and e-commerce, a study of consumer perceptions' Electronic Commerce Research and Applications, Vol. 2, Issue 3, Autumn 2003 pp. 203-15.

    Mingers, J., (2001) Combining IS Research Methods: Towards a Pluralist Methodology. Information Systems Research, 12 (3), pp. 240-59.

    Moon, M. J. (2002) The Evolution of E-Government among Municipalities: Rhetoric or Reality? Public Administration Review, 62 (4), pp. 424-33.

    Priftis, A. (2003) Request for Information on Policies to Reduce the Digital Divide - Greece, Special Secretariat of the Information Society, pp. 1-11.

    Todos (2004) Press release: One out of four do not trust their Internet bank. Online at http://www. [accessed 15/04/05] United Nations (2004) Implementing e-Government: Report of the Regional Workshop Bangkok, 31 May-4 June 2004. Online at [accessed 30/05/05].

    Wimmer M. A. (2002) 'A European Perspective towards online one-stop government: the eGOV project', Electronic Commerce Research and Applications, Vol. 1, pp. 93-102.

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