Ringing the changes: the role of telephone communication in a helpline and befriending service targeting loneliness in older people

Article English OPEN
Preston, Claire; Moore, Stephen;
(2018)
  • Publisher: Cambridge University Press

The drive to deliver services addressing loneliness in older people by telephone and online makes it increasingly relevant to consider how the mode of communication affects the way people interact with services and the capacity of services to meet their needs. \ud This ... View more
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