Housing and council tax benefits administration in England: a long-term perspective on the performance of the local government delivery system

Article English OPEN
Murphy, P; Greenhalgh, K; Jones, M;
(2014)

This paper evaluates the performance of the Council Tax and Housing Benefits Administration Services delivered by local authorities since the current system for the delivery of these benefits was introduced. During this period the performance of local government has bee... View more
  • References (2)

    Local Government Ombudsman (2001) , Annual Report 2000/01, London: Commission for Local Administration in England.

    House of Commons Summary Statistics (2011), http://www.parliament.uk/documents/upload/SNSG05699.pdf , accessed 28 June 2011.

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