publication . Thesis

Managing multiple dimensions of performance: a field study of balanced scorecard translation in the Thai financial services organisation

Wongkaew, Wila-sini;
Open Access English
  • Country: United Kingdom
This thesis examines the process of change in management accounting and control systems (MACSs) in a Thai financial services organisation. Specifically, it traces how a strategic perfOlmance measurement, the Balanced Scorecard (BSC), was introduced, constlllcted, modified and re-defined over a period of time and in different organisational units of the organisation. The major aim of the research is to achieve an understanding of how an innovative management control idea, the BSC, was made operable in a particular organisational context. This research is based on intensive field study which involved indepth interviews, direct observations and documentation analys...
free text keywords: HG
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7.3. Constructing the BSC

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